Thanks for your interest in Calliope Candleworks! We have so much fun creating our products, and we love hearing from you. You can email us with questions, concerns, or if you just wanna gush (we like the gushing).
USPS is usually the cheapest and fastest route, but you are free to choose from many shipping options. If you are overcharged by the shipping demon who lives in our website, we promise to refund you the difference; we know candle shipping is already expensive, and we don’t want you to pay any more than you need to! You will receive a tracking number when you place an order.
When you choose overnight or expedited shipping, please know that your package may not be delivered the next day depending on production. If you want to make sure we have something in stock to be shipped quickly, feel free to email us!
Once the package is dropped off at the post office the USPS is responsible for damages and shipping time. You can use your tracking number to inquire about the status of your package. Calliope Candleworks can not be held accountable for lost packages.
We primarily use USPS Priority for shipping, which includes shipping insurance. If your order arrives damaged, you must file a complaint with USPS to receive a refund for the purchase. Take photos of the broken candle(s) and file a claim on the USPS website. We’re happy to help you if you are having trouble figuring out the process. We cannot replace lost or stolen packages; you must contact the post office with your tracking number in this unfortunate event.