Policies

Thanks for your interest in Boonzy Arts Candles! We have so much fun creating our products, and we love hearing from you. You can email us with questions, concerns, or if you just wanna gush (we like the gushing).

Shipping

USPS is usually the cheapest and fastest route, but you are free to choose from many shipping options. If you are overcharged by the shipping demon who lives in our website, we promise to refund you the difference; we know candle shipping is already expensive, and we don’t want you to pay any more than you need to! You will receive a tracking number when you place an order.

When you choose overnight or expedited shipping, please know that your package may not be delivered the next day depending on production. If you want to make sure we have something in stock to be shipped quickly, feel free to email us!

If your order arrives damaged, please email us immediately with a photo of the damaged candle. We will replace the candle as soon as possible. We cannot replace lost or stolen packages; you must contact the post office with your tracking number in this unfortunate event.

Returns

We accept returns or exchanges for unused/undamaged candles, however the customer is responsible for paying for shipping both ways. If we make a mistake in your order, we will replace it right away.